Store Terms & Conditions

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Store Terms & Conditions 2016-11-25T13:47:35+00:00

Registered Company Information

Registered Company: Milo’s Barbders Ltd
Registered in England & Wales
Registered Address: 2 Lakeview Stables, Kemsing, Sevenoaks, Kent TN15 6NL
Registered Company Number: 04714060

Definitions

In these conditions the following terms shall have the following meaning “the Company” means Milo’s Ltd. “Customer” means the buyer of any goods from the Company. “Contract” means any contract for the sale of goods by the Company to the Customer.

Payment

Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company’s choosing. Carriage will be at cost to the Customer and forms part of the invoice. The Company aims to dispatch goods within 2 working days. Please allow 5 working days to report any outstanding orders to the Company.

Returns

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached.

The Company offers a 14-day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.

We regret that we are unable to offer this policy for on any Sale items unless proven faulty. We will however be happy to offer a like for like, size exchange or credit note for sale goods.

To make this quick and easy:

1. Complete the return slip enclosed with the item when it was delivered.

2. Pack up the item (you can reuse our packaging) and send it back to us with the slip enclosed.

3. Let us do the rest.

Exchanges: We can exchange for a different size, colour or item. If the item is of higher value we will invoice the difference to you. We will need to charge you postage for any additional deliveries.

We can also provide a Credit Note to spend on anything you like at a later date.

Refunds: We will be happy to refund any items purchased at full retail price, provided a returns number is obtained within 14 days of despatch. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase. We will credit the money at the same time, but credits can take several days to show in your account. Please refer to your card issuer’s terms & conditions for further info.

Sale and clearance items: Sale or Clearance items or items bought during a promotion can be returned under the same hassle free policy as full priced items, except they must be returned within 7 days of delivery.

Returns Address:

Milo’s
216 Dyke Road
Brighton
East Sussex BN1 5AA

How long will it take to process my return?

We process returns daily (Monday to Friday). We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as xmas & sale periods. If you want an update on progress, just drop us an email via the Contact page.

What if my order wasn’t correct?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on +44 (0)1273 757264 or email us via the Contact page, and we will look into it. Please include your order reference at all times when e-mailing customer services.

We take great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

What if the item is faulty?

Faulty items are dealt with slightly differently. If you consider the item you have received as faulty, please contact us on +44 (0)1273 757264 or email us via the Contact page and we’ll let you know how to proceed from there.

Can I take my return to the store?

No problem at all, as long as you return the goods within 14 days delivery. The store staff can process a credit note or exchange but if a refund is required this will need to be processed by the Website team and may take an additional day.

Store Addresses:

216 Dyke Road
Brighton
East Sussex BN1 5AA

16 London Road
Dunton Green
Sevenoaks
Kent TH13 2UE

Station House
Station Approach
Otford
Kent TN14 5QY

Specifications

The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be affected.

Claims

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the Company within 7 working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by the Company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the Company for examination.

Liability

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer establishes that any of the goods are defective the Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.

In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the goods.